Download Affordability: integrating value, customer, and cost for by Paul Walter Odomirok Sr. PDF

By Paul Walter Odomirok Sr.

Affordability is a brand new idea that permits the implementation of continuing development for any association. It encapsulates modern equipment that enhance product and repair profitability, raises industry proportion, worth, pace, caliber and potential, and cuts down on rate. This new procedure addresses the desires of turning out to be, enhancing, and maintaining a firm. It presents a framework and origin for launching development tasks, deploying non-stop development, and retaining the cultural behavior and behaviors required to proceed such efforts. Case stories from quite a few industries, companies, and associations are provided.

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Extra info for Affordability: integrating value, customer, and cost for continuous improvement

Sample text

In today’s global economy, availability and accessibility of products and services can be a competitive advantage. In addition, “quality over the past 20–30 years has experienced a worldwide epidemic of sorts, and if you don’t catch it, you may not survive” (Joel Barker quote). Leadership is a core component for every organization. Today, worldwide, there seems to be a lack of leadership and an overabundance of management. Leadership is about people, while management is about things. In 1982, at a conference in which I was speaking, I heard the keynote speaker, Retired Rear Admiral, Grace Hopper say, “You manage things, and you lead people.

It is the reason that the “house” remains relevant. An organization that doesn’t know its value is destined to become obsolete. Eastman Kodak, Blockbuster, AOL, Liggett Drugs, and Wang all lost their edge and suffered the consequences. A thriving institution and company inherently knows its value and provides that value to those who are more than willing to exchange wealth and capital for that value. • The customer pillar, clearly in the middle, serving as the fulcrum or center for the balance of strategy, is the point at which the primary emphasis of affordability is placed.

The VOC is the feedback from your current and future customers indicating service offerings that satisfy, delight, and dissatisfy them. You can obtain the VOC through many different ways, including surveys, focus groups, interviews, listening posts, and mystery shopping. VOC benefits • Helps you focus on those items that are most valuable to your current customers • Identifies gaps in the services you provide to the customer • Allows you to focus on those items that will be most valuable to future customers • Identifies potential improvement opportunities and the associated priorities from a customer viewpoint • Allows you to decommission services that are of little or no value to your customers or future customers VOC: How to … execute the process Step 1: Assess.

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